Terms & Conditions

1. Acceptance of terms

By downloading, accessing or using the Snagga app or website, you agree to these Terms & Conditions. If you do not agree, please do not use the service. If you use Snagga on behalf of an organisation, you confirm you have authority to bind that organisation.

2. No account, and your sign-ins

Snagga does not require an account with us, and we do not create one for you. If you connect a cloud provider (such as Google Drive or Microsoft OneDrive) to back up or to send and receive work, you are responsible for keeping that account secure and for activity carried out through it, and for telling us promptly about any unauthorised use.

Because there is no account, access to a package of work is controlled by the link you share. Anyone holding that link can open the work it points to, so share links only with the people who should have them.

3. Purchases, subscriptions & payment

• The free Snagga tier is provided at no charge, subject to its limits.
• Snagga Projects (billed yearly) and Snagga Management (billed monthly) are auto-renewing subscriptions.
• Purchases are made through the Apple App Store or Google Play, and through the Microsoft Store once the Windows app is listed there. The store acts as the seller, takes payment and provides first-line billing support. Your purchase is also subject to that store's terms.
• Subscriptions are per platform. A subscription bought from one store covers that store's devices. If you work across Apple, Android and Windows and want a paid tier on each, each is bought separately.
• Manage, cancel or request a refund through the store account you bought from. Cancellation stops future renewals; access continues to the end of the current billing period.
• The store confirms your subscription status to us (for example active, renewed or cancelled) so your access stays up to date. We do not receive or store your card details.
• Any free trial automatically converts to a paid subscription unless you cancel before it ends.
• Prices may change on notice; changes take effect at your next renewal.

4. Acceptable use

You agree not to misuse the service, including by attempting to gain unauthorised access, reverse-engineering the software, uploading unlawful or infringing content, or using Snagga in any way that breaches applicable law.

5. Your content

You retain ownership of the snags, photos, plans and other content you create. It is stored on your device and, if you choose to back up, in your own connected cloud storage. We do not host your projects on our systems. You grant us only the limited permissions the app needs to store, display and process your content on your device and in your chosen storage in order to provide its features. You are responsible for ensuring you have the rights to any content you add, and for the lawfulness of what you photograph and record on site.

6. Sending work to others

When you send a package of work over Snagga's transfer service, we act only as a carrier for that transfer. The package is encrypted on your device before it is uploaded and we cannot read it. Encrypted packages are held in EU-jurisdiction storage, deleted once collected, and in any case expire on the backstops described in our Privacy Policy.

The transfer service is provided to move work between people, not as a storage or archiving service. Keep your own copy: the sending device retains the original, and we may delete transferred data once it has been collected or has expired.

7. Intellectual property

The Snagga app, website, branding and underlying software are owned by SNAGGAAPP LTD and protected by intellectual-property laws. These terms do not grant you any rights in our trademarks or software beyond use of the service.

8. Availability

We aim to keep Snagga available and reliable but do not guarantee uninterrupted service. We may suspend access for maintenance, updates or reasons beyond our control. The app's core work — capturing, editing and reporting on snags — runs on your device and keeps working without a connection; sending and receiving work, and cloud backup, need one.

9. Limitation of liability

To the maximum extent permitted by law, Snagga is provided "as is". We are not liable for indirect or consequential losses, or for loss of profits, data or goodwill. Nothing in these terms excludes liability that cannot be excluded under law. Snagga is a tool to assist with quality management and does not replace professional inspection, supervision or compliance obligations, and reports it produces are a record of what you entered rather than an independent certification.

10. Ending your use of Snagga

You may stop using Snagga at any time by removing the app; there is no account to close. Cancel any subscription through the store you bought it from. We may suspend or terminate access if you breach these terms. Your content stays where it already is — on your device and in your own cloud storage — and we will handle anything we do hold as described in our Privacy Policy.

11. Governing law

These terms are governed by the law of Scotland, and disputes are subject to the exclusive jurisdiction of the Scottish courts.

12. Contact

Questions about these terms? Email support@snagga.app or message us on WhatsApp.

SNAGGAAPP LTD, 5 South Charlotte Street, Edinburgh, EH2 4AN, Scotland.