Snagga
FAQ
Questions, answered
Two kinds of question we get a lot: how Snagga works, and how snagging a new-build home works in the UK. Short answers here — follow the links for the full detail.
Using Snagga
The app
Not for the work itself. Creating snag lists, recording fixes, adding photos and editing all happen on your device, anywhere on site — no signal needed. A connection is only required to move data: backing up to your own cloud (Google Drive or OneDrive) and sending or receiving snag packages. Do that whenever you're back online. See how it works.
Yes. When we launch, the Snagga app will be free to download and the people doing the work never pay — they get a link, complete their snags and send them back at no cost. Only the manager running the project subscribes: Snagga Projects is £20/year, and Snagga Management (£10/month) adds programme and cost tracking plus a project dashboard with analysis split across Attention, Programme, Quality, Contractors and Costs. Both paid tiers include a 2-week free trial. See pricing.
Snagga runs on iPhone, iPad and Android phones and tablets, plus a Windows desktop app.
Yes. Add your company logo to create branded reports, or use your own custom cover sheets — the exported PDFs are ready to send to clients or building control. See the reports.
Yes — and it stays yours. Your snags, photos and projects live on your device and, if you back up, in your own cloud storage. We don't harvest your data, track you or sell anything. When you send work to someone, it is encrypted on your device before it leaves — we only ever hold scrambled data we cannot read, and it is deleted once collected. See our Privacy Policy for full details.
No. You send them a link — they complete their snags or fixes and send them back, at no cost and without a subscription. Only the person running the project subscribes. And if the person you send to is a manager on a Projects or Management plan, they can re-assign individual snags to their own team, then gather everyone's completed work back into one place.
Yes. Add your drawings and drop each snag onto the exact spot on the plan, so the location of every item is unambiguous.
A branded PDF with each snag's photo, location, description and status — ready to send to clients, trades or building control. Add your logo or use your own custom cover sheets. See the reports.
Snagga is the free tier for completing work sent to you. Projects (£20/year) lets you create and run your own projects. Management (£10/month) adds programme and cost tracking, plus a project dashboard with analysis split across Attention, Programme, Quality, Contractors and Costs. Each paid tier has a 2-week free trial. See pricing.
Snagga is in final beta and not yet on the app stores. Everything on this site describes the app as it will launch — ask about early access.
You issue a package as a link; they complete their part — capturing fixes offline if they need to — and send it back when they're online. The returned items merge into your project against the right snags, so nothing has to be re-entered by hand.
Yes. Every snag moves through clear states — open, fixed, verified and closed. Work marked fixed by the person who did it still shows as outstanding until someone independent has checked and closed it, so "done" means genuinely done.
On the Management tier, yes — alongside snagging you can track the project programme and costs, so quality, schedule and spend sit in one place. See pricing.
Yes. Build checklists for recurring inspections and reuse them as templates across projects, so you're not rebuilding the same list every time.
New-build snagging
Snagging in the UK
A snag is a minor flaw, defect or piece of unfinished work — the kind of small, fast fix that doesn't need investigation or structural repair. Think superficial flaws, minor adjustments or missing hardware. A snagging list is simply the record of them: each item noted with a photo and location so the responsible trade can put it right. Our Site Notes walk through what to look for.
Ideally just before legal completion, while the developer has the strongest incentive to put things right and any retention is still unreleased — the Consumer Code for Home Builders gives buyers the right to a pre-completion inspection. If that isn't possible, snag as soon as you can after moving in and report items within the two-year builder-defects period. (Source: HomeOwners Alliance.)
It depends on the consumer code and warranty your builder is signed up to. Under the New Homes Quality Code (for builders registered with the New Homes Quality Board), reported snags should generally be resolved within 30 calendar days unless there is a substantial reason for delay. Separately, most new homes carry a warranty such as NHBC Buildmark, whose first two years are a builder-defects period. Always check your own reservation documents and warranty for the terms that apply to you.
Snagging covers the defects the builder fixes, mostly within the first two years. A warranty such as NHBC Buildmark then provides years 3–10 of insurance cover for major structural problems — foundations, load-bearing walls, roofs and weatherproofing — not cosmetic wear or routine maintenance. Snagging and the warranty are two different things doing two different jobs.
Both work. With a methodical checklist you can catch a great deal yourself — our Site Notes cover specific checks like heating, plaster and sealant. A professional snagging inspector brings experience and equipment for a fee, which many buyers use for a first new-build. Either way, Snagga records each item with a photo and produces a report to send the builder.
Everything from cosmetic issues (paint, scuffs, poorly fitted trims) to functional faults (doors and windows, tiling and sealant, heating, plumbing and electrics). Record each with its location and a clear photo. Our Site Notes break down the checks trade by trade.
Guidance above is general information, not legal advice — the terms that apply to your home depend on your builder, warranty provider and consumer code. Sources: Consumer Code for Home Builders, NHBC Buildmark, HomeOwners Alliance.
On-site snagging
On a live project
Mostly the same idea in different words. 'Snag list' is the usual UK term; 'punch list' is the US equivalent — both mean the list of items to put right before completion is signed off. In UK contracts 'defect' is often used more narrowly for work that fails to meet the specification, contract or Building Regulations, while a 'snag' is a minor imperfection — but on site the lists overlap in everyday use.
Throughout, not just at the end. You snag as areas are finished and again ahead of practical completion — the point where the work is complete enough to be used, at which minor snags can remain but genuine defects can't. Snagging early, area by area, keeps items from bunching up at handover.
To the client, the main contractor is responsible for the finished work. In practice each snag is passed down to the trade whose work it is, and the main contractor manages it to completion. That's why recording who a snag belongs to matters — Snagga lets you assign and issue snags to the responsible trade and track them back.
It's the moment one trade formally hands a finished area to the next — first-fix to plasterer, say — with its condition recorded so any later damage can be traced to who had the area last. It protects the trade handing over and gives the next a clean start. Snagga has a built-in area handover for exactly this. See the features.
On many contracts the client holds back a small percentage of payment (retention) as security. Typically half is released at practical completion and the balance at the end of the defects or rectification period, once outstanding items have been made good — so a clear, closed-out snag list is often what unlocks the final payment. Percentages and timings vary by contract, so check yours.
Snagging is finding and listing the items; de-snagging is putting them right and signing them off. A good process closes the loop — each item logged, fixed, verified and closed — which is exactly what Snagga's verify-and-close workflow is built around.
General information on construction practice; the exact terms depend on your contract. Sources: Designing Buildings, Sitemate.
Still have a question?
If it's not answered here, we're happy to help.