Terms & Conditions

Template notice: These terms are a starting template and not legal advice. Have them reviewed by a qualified solicitor before publishing.

1. Acceptance of terms

By downloading, accessing or using the Snagga app or website, you agree to these Terms & Conditions. If you do not agree, please do not use the service. If you use Snagga on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Your account & sign-in

The free Snagga app does not require an account with us. If you connect a cloud provider (such as Google Drive or Microsoft OneDrive) to sync or receive snags, you are responsible for keeping that account secure and for activity carried out through it, and for notifying us promptly of any unauthorised use.

3. Purchases, subscriptions & payment

• The free Snagga app is provided at no charge, subject to its usage limits.
• Snagga Projects is a one-off in-app purchase; Snagga Management is an auto-renewing subscription.
• All purchases are made through the Apple App Store or Google Play, who act as the seller, take payment, and provide first-line billing support. Your purchase is also subject to that store's terms.
• Manage, cancel or request a refund for a subscription through your App Store or Google Play account. Cancellation stops future renewals; access continues until the end of the current billing period.
• The store confirms your subscription status to us (for example active, renewed or cancelled) so your access stays up to date. We do not receive or store your card details.
• Any free trial automatically converts to a paid subscription unless you cancel before it ends.
• Prices may change on notice; changes take effect at your next renewal.

4. Acceptable use

You agree not to misuse the service, including by attempting to gain unauthorised access, reverse-engineering the software, uploading unlawful or infringing content, or using Snagga in any way that breaches applicable law.

5. Your content

You retain ownership of the snags, photos, plans and other content you create. This content is stored on your device and, if you choose to sync, in your own connected cloud storage — we do not host it on our servers. You grant us only the limited permissions the app needs to store, display and process your content on your device and in your chosen storage to provide its features. You are responsible for ensuring you have the rights to any content you add.

6. Intellectual property

The Snagga app, website, branding and underlying software are owned by SNAGGAAPP LTD and protected by intellectual-property laws. These terms do not grant you any rights in our trademarks or software beyond use of the service.

7. Availability

We aim to keep Snagga available and reliable but do not guarantee uninterrupted service. We may suspend access for maintenance, updates or reasons beyond our control. Offline functionality depends on your device.

8. Limitation of liability

To the maximum extent permitted by law, Snagga is provided "as is". We are not liable for indirect or consequential losses, or for loss of profits, data or goodwill. Nothing in these terms excludes liability that cannot be excluded under law. Snagga is a tool to assist with quality management and does not replace professional inspection, supervision or compliance obligations.

9. Termination

You may stop using Snagga and close your account at any time. We may suspend or terminate access if you breach these terms. On termination, your right to use the service ends, and we will handle your data as described in our Privacy Policy.

10. Governing law

These terms are governed by the law of Scotland, and disputes are subject to the exclusive jurisdiction of the Scottish courts.

11. Contact

Questions about these terms? Email support@snagga.app.